Responsible Gaming Policy of ZetCasino

Access to the platform's services is strictly forbidden for individuals under 18 years of age. Participation in gambling by minors constitutes a violation of the laws in force in Italian territory and the platform's terms of use.

In order to ensure absolute compliance with this age limit, ZetCasino implements rigorous identity verification procedures during the account registration phase. Users are systematically asked to provide valid identification documents and verifiable personal data. The platform reserves the right to temporarily suspend or permanently close any account if there are well-founded suspicions of use by individuals under 18 years of age.

Healthy gaming behavior is based on awareness of one's personal and financial limits. Users are invited to adopt some fundamental principles to maintain the correct psychological and emotional approach:

Consider gaming as a paid recreational activity and not as a means of subsistence or an alternative source of income.

Establish a fixed budget for your gaming sessions in advance, using only money that you can afford to lose without compromising your daily needs.

Never try to recover lost bets by increasing your wagers, as this behavior is one of the main risk factors.

Carefully monitor the time spent on the platform, ensuring that gaming does not interfere with work, family, study, or social commitments.

Avoid accessing the platform during moments of intense emotional stress, loneliness, anxiety, or under the influence of alcohol or medications that may impair judgment.

ZetCasino provides users with a comprehensive range of technical tools accessible directly from the profile management area or by contacting customer service. These tools are designed to enable active and independent monitoring of gaming habits.

Limitation of financial deposits

Users have the option to set maximum deposit limits on a daily, weekly, or monthly basis. Once the pre-set limit is reached, the system will automatically block any further attempts to top up the account until the end of the reference period. Requests to reduce limits take immediate effect, while requests to increase or remove pre-set limits only become active after a mandatory reflection period, aimed at preventing impulsive decisions.

Loss and gameplay volume limits

This tool allows you to set a maximum threshold for net loss accumulated over a specific time interval. Once this threshold is reached, the user will not be able to place further bets. It is also possible to set limits on the total volume of bets placed, regardless of whether they are winning or losing.

Session time limits

The platform allows you to configure an automatic alert or session block after a predefined number of minutes of continuous activity. This mechanism helps the user maintain awareness of the time spent online, interrupting the session in a programmed manner.

Break periods and temporary time-outs

If a user feels the need to temporarily step away from gaming, they can request a break period or "time-out". This option allows suspending access to the account for a short, defined duration, which can range from a few days to several weeks. During this time, the user will not be able to make deposits or participate in games, and the platform will refrain from sending any commercial communications.

Self-exclusion from gaming and account closure

In cases where a prolonged or permanent break is necessary, the user can activate the self-exclusion procedure. Self-exclusion can be for a fixed term (e.g., 6 months) or indefinite. Once activated, the decision cannot be revoked before the established term expires. The account is completely disabled, and it is not possible to bypass the block in any way. The user also has the option to request the ordinary and definitive closure of their account at any time by directly contacting the support channels.

It is of fundamental importance to be able to promptly recognize the first symptoms of compulsive gambling behavior. Users should pay attention to the appearance of the following warning signs:

Feeling irritable, anxious, or restless when unable to access online gaming.

Lying to family or friends about the amount of money spent or the time dedicated to gaming.

Asking for loans or selling personal belongings to obtain cash for betting.

Neglecting professional, school, or affective responsibilities due to distraction caused by gaming.

Constantly thinking about gaming while engaged in other daily activities.

In the presence of even one of these behaviors, it is strongly recommended to immediately cease activity on the platform and consider seeking specialized support.

ZetCasino encourages users experiencing difficulties related to gaming to turn to professional structures and associations specialized in treating behavioral addictions. Numerous free, anonymous, and confidential services exist nationwide, including public counseling centers, general practitioners, and guidance hotlines that offer psychological counseling and targeted therapeutic paths to regain full control of daily life.

In cases where the computer or mobile devices used to access the platform are also accessible to children or adolescents, the user is required to take appropriate precautions. It is recommended not to save login credentials (username and password) in the browser's autofill forms and to always log out completely at the end of each gaming session. It is also advisable to install filtering and parental control software to block access to gaming sites for minors within home networks.

ZetCasino support team and operators receive targeted training to understand issues related to compulsive gambling. Staff are trained to recognize signs of distress expressed by users during communications and to provide clear and immediate guidance on the use of self-help and protection tools available on the site.

This policy is regularly reviewed to ensure its effectiveness and alignment with international best practices and consumer protection guidelines. Any updates will be made available in this section of the site.